Customer Care

Thank you for choosing to shop with THE WISHLINE. We aim to provide you with the best shopping experience possible. If, for any reason, you are not fully satisfied with your purchase, you have the option to return it within 14 days of receiving your order. All returns and refunds are processed as per the Returns & Refunds Policy and the Terms of Service. Please follow the instructions below to initiate a return:

Returns:

Here's how to proceed:

1. By Day 7: Begin the return process by submitting a Return Request Form. Access My Account/Orders, select the respective 'Order Number,' and click on 'Refund.' Select the item(s) you wish to return and provide a reason for the return, including photographs (at least 3), and submit the form.
2. Anticipate: Expect to receive a return shipping label within 2-3 days.
3. Before Day 14: Ensure the item is shipped back before the 14th day after initiating the return request, as returns cannot be accepted beyond this timeframe. Ensure that your items are placed in the original packaging, including all branded boxes, tags, dust bags, and accessories as originally received. If anything is damaged, tampered with, or missing from the return, a refund may not be possible.

Note: If you haven't signed up, please register by accessing My Account using the same email address used for placing the order. Then follow the above steps to initiate the return process.

Returns Policy & Conditions:

We accept returns within 14 days from the day your order was delivered. Returned items must comply with the following conditions:

• All items must be returned in new, unworn, undamaged, untampered, and unused condition.
• All tags and/or protective seals must be attached, untampered, and undamaged.
• Dust bags and accessories (e.g., authenticity cards) must be included in the original, undamaged branded packaging.
• Footwear should be tried on with socks, on a carpeted surface, without marking the soles or damaging the shoe box.
• Items with security tags or brand tags must be returned with the tags in their original position.
• Beauty and cosmetic products must be returned unopened and unused, with intact packaging seals.
• Hosiery, lingerie, and swimwear items must be returned with hygiene seals attached, in unopened and undamaged packaging, where applicable.
• Lingerie and swimwear must only be tried on over your own undergarments. We will not accept returns that have been worn or soiled.
• Jewelry must be returned in the same condition as received, including all branded packaging and provided documents.
• Made-to-order items cannot be returned, unless they arrive damaged or faulty.

Please take care when trying on your purchases and return them in the same condition as received. Returns that do not meet our policy will not be accepted.

To ensure a positive shopping experience, we offer a flexible returns policy. We monitor the number of returns and reserve the right to close your account or restrict future orders if your return behavior violates our Returns and Refunds Policy.

Refunds:

After we receive your return, please allow up to 6 days for processing in accordance with our Returns & Refunds Policy.

• Faulty, Damaged, or Incorrect Items: If you receive faulty, damaged, or incorrect items, we will replace them at no extra charge.
• Refund Details: Accepted returns are refunded, excluding all shipping, customs, duties & tax costs. You can expect to receive THE WISHLINE store credit within 1 day, which will be available for use towards future purchases.

Returns and Refunds Policy |  Women's Fashion Boutique | Men's Fashion Boutique | About THE WISHLINE