FAQs

Quick solutions and detailed information

Frequently Asked Questions (FAQs)

Welcome to our FAQs section. Find concise answers to the most common questions about shopping with THE WISHLINE. Get the information you need quickly and easily.

How to Track My Order?

To track your order, follow these steps:

Log in to your account on our website.
Go to the My Account section.
Click on Orders to view your order history.
Select the order you wish to track.

If you have not created an account, you can track your order using the Track Your Order feature located at the bottom of our website. Enter your order number and email address to view the tracking information.

For any issues, please contact our Customer Care team at customercare@thewishline.com.

Track Your Order

What is Your Return Policy?

Experience our convenient 14-day return policy! To initiate a return, please ensure the item is in its original condition with tags and packaging, adhering to our Returns & Refunds Policy.

Here's how to proceed:

By Day 7: Begin the return process by submitting a Return Request Form. Access My-Account>Orders select the respective 'Order Number,' and click on 'Refund.'
Anticipate: Expect to receive a return shipping label within 2-3 days.
Before Day 14: Ensure the item is shipped back before the 14th day, as returns cannot be accepted beyond this timeframe.

Note: If you haven't signed up, please register by accessing My Account using the same email address used for placing the order. Then follow the above steps to initiate the return process.

We accept returns within 14 days from the day your order was delivered. Returned items must comply with the following conditions:
All items must be returned in new, unworn, undamaged, untampered, and unused condition.
All tags and/or protective seals must be attached, untampered, and undamaged.
Dust bags and accessories (e.g., authenticity cards) must be included in the original, undamaged branded packaging.

For more detailed information on the returned items terms and conditions, please visit our Returns & Refunds Policy.

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Submit Returns Request

What is Your Refund Policy?

After we receive your return, please allow up to 6 days for processing in accordance with our Returns & Refunds Policy.

Faulty, damaged, or incorrect items: If you receive faulty, damaged, or incorrect items, we will replace them at no extra charge.
Refund details: Accepted returns are refunded, excluding all shipping, customs, duties & tax costs. You can expect to receive THE WISHLINE store credit within 1 day, which will be available for use towards future purchases.

For more detailed information on the returned items terms and conditions, please visit our Returns & Refunds Policy.

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Submit Returns Request

Do You Offer Free Shipping?

Yes! As part of our official launch, we are offering free shipping worldwide without any limitation on the order amount. This promotion is available for a limited time to celebrate our launch.

In the future, order amount limitations for free shipping may apply. Please check back for updates on our Shipping Policy.

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What Are Your Shipping Details?

Smiling delivery person holding a package and talking on the phone.

We partner with renowned courier agencies such as FedEx, DHL, UPS, Aramex, and others to ensure reliable door-to-door delivery. All shipping is processed as per our Shipping Policy.

Processing Time:

Orders are processed within 24-48 hours.

Express Courier Delivery:

GCC: 2-4 days
EU/UK: 1-3 days
US: 2-5 days
Worldwide: 3-6 days

We deliver worldwide, excluding certain countries and regions where our shipping partners do not deliver due to access restrictions or sanctions. For more details, please visit our Shipping Policy.

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Shipping Policy

How Will the Import Custom Duties and Taxes Be Payable?

We've got you covered! We clear all import custom duties and taxes, ensuring a seamless delivery to you.

GCC Countries: Enjoy a seamless shopping experience with our express courier service, which includes customs, duties, and taxes for all GCC countries. These costs are included at checkout, ensuring no additional fees upon delivery.
Other Countries: For all other countries, our express courier will deliver your order with destination country duties and taxes already cleared. You'll receive an invoice from our courier company for customs, duties, and taxes payable at or before delivery.

We are continually adding additional countries to benefit from our seamless shopping experience. Any updates will be reflected on the website during the shopping process.

For more detailed information on pricing or payment, please visit our Pricing & Payment section in Customer Care.

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In Which Currencies Can I Shop and What Payment Methods Are Accepted?

Enjoy the convenience of paying in your own currency! Select your currency from the dropdown in the top-right corner and shop confidently! We accept over 100+ currencies and offer a wide range of secure payment options tailored to meet your needs.

Credit/Debit Cards:

Visa, Mastercard, Amex, Discover, JCB, Maestro, Diners Club, Union Pay.

Digital Wallets:

Apple Pay, Google Pay, Microsoft Pay (via browser), and more.

Local Payment Gateways:

Affirm, Alipay, Amazon Pay, Bancontact, BECS, BLIK, Cash App, EPS, FPX, Giropay, GrabPay, iDEAL, MobilePay, Multibanco, Przelewy 24, PayNow, PromptPay, Revolut, Soft, Swish, Twint, WeChat, Zip.

Payment options available to you will automatically adjust based on the currency and country selected at checkout, ensuring a seamless experience. Shop confidently, knowing that all transactions are securely encrypted for your protection.

For more details, please visit our Pricing & Payment section in Customer Care.

For any additional clarifications, we are available on call, whatsapp and e-mail, Contact Us.

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How Do I Use Coupon or Discount Codes?

Using coupon or discount codes at THE WISHLINE is easy. Follow these steps:

Shop as Normal: Add your selected items to your cart.
Proceed to Checkout:Click on the checkout button.
Enter Your Code: At the top of the checkout page, you will see a message that says "Have a coupon? Click here to enter your code." Click the link, enter your code, and apply it.
Complete Checkout: Continue with the checkout process as normal. Your billing will reflect the associated discount.

For further assistance, please contact our Customer Care team at customercare@thewishline.com or Contact Us.

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How Can I Modify or Cancel My Order?

We strive to complete the order processing within 24-48 hours. If you need to modify or cancel your order, please send us an email within 24 hours of placing the order. Be sure to include your order number and use the email address registered with your account.

Cancellation:

If your order has not yet been processed and shipped, we can easily cancel it and issue THE WISHLINE Store Credit for future purchases.

Modification:

If your order requires modification and it has not been processed, please let us know the changes needed in your email.

After Shipment:

If the order has already been shipped, it will need to go through the return process.

For further assistance, please contact our Customer Care team at customercare@thewishline.com or Contact Us.

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What is Your Loyalty Program?

Our Runway Points program allows you to earn stylish Runway Points on every purchase as a token of our gratitude for your loyalty. Redeem these points for discounts on future purchases. To join, simply Sign Up for an account and start earning points with your first purchase. For more details, please visit our Runway Points section.

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Discover Runway Points

What Are the Benefits of Signing Up?

At THE WISHLINE, we prioritize personalized service, ensuring your fashion journey with us is exceptional. As a valued member, you'll enjoy a host of benefits accessible through our My Account dashboard:

Runway Points Program: Earn stylish Runway Points on every purchase as a token of our gratitude for your loyalty. Redeem these points for discounts on future purchases. Learn More about Runway Points Program.
Order History: Easily track and revisit your fashion adventures.
Easy Tracking & Returns: Seamlessly manage your orders with hassle-free tracking and returns.
Expedited Checkout: Enjoy swift and efficient checkout experiences for your favorite finds.
Gift Cards & Store Credits: Conveniently store and manage your Gift Cards and check balances. Learn more about Gift Cards.
Wishlists: Keep track of your favorite fashion finds with personalized Wishlists.
Stock Notifications: Receive alerts when your sought-after items are back in stock.
Exclusive Private Promotions: Access members-only promotions tailored just for you.
Private Events: Be the first to know about and attend our exclusive private events.
Early Pre-Sales Access: Stay ahead of the fashion curve with early access to pre-sales.
My Account Dashboard: Easily manage all your addresses, usernames, payments, wishlists, and more from one convenient My Account dashboard.

And this is just the beginning! We're continually unlocking more fashionable rewards and surprises to elevate your shopping experience.

Join us today and elevate your luxury shopping journey!

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How Can I Check My Gift Card or Store Credit Balance?

You can easily check your gift card or store credit balance by signing in to your account and navigating to the My Account/Gift Cards section. If you haven't signed up yet, simply Sign Up using the email associated with your gift card. Enter your gift card details to automatically check balances. Your balance information will be stored securely and accessible in your dashboard at any time.

For more details, please visit our Gift Card page.

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What Are Your Sustainability Practices?

The Wishline Commitment to Sustainable Fashion Banner.

At THE WISHLINE, we are committed to sustainable fashion through our Environmental, Social, and Governance (ESG) framework. Learn more about our eco-friendly initiatives on our Sustainable Fashion page.

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Where Can I Get More Information?

Our comprehensive Customer Care section provides detailed information relating to all aspects of shopping at THE WISHLINE. If you need more detailed information or have specific questions, please contact our Customer Care team at Contact Us. We are here to help you with any inquiries you may have.

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Customer Care