Shipping Policy

Comprehensive Guide to Our Shipping Process

Last Updated: 22 January 2026

We partner with renowned courier agencies such as FedEx, DHL, UPS, Aramex, and others to ensure reliable door-to-door delivery.

Free Shipping Promotion

We are offering free shipping worldwide without any limitation on the order amount. This promotion is available for a limited time.

In the future, order amount limitations for free shipping may apply. Please check back for updates on our Shipping Policy.

Express Courier Shipping

We provide express courier shipping for all orders worldwide. Shipping is calculated at checkout if and as applicable.

Delivery Time

Processing Time:

- - Orders are processed within 1-2 working days.

Express Courier Delivery:

- - Worldwide: 4-6 working days | Parfum 6-10 working days [includes Processing Days]

Import Duties & Taxes

We've got you covered! We clear all import custom duties and taxes, ensuring a seamless delivery to you.

GCC & EU Member Countries - Fashion (excluding Parfum): Prices shown at checkout are all-inclusive, covering duties and taxes. No additional charges upon delivery.
All Other Countries - Fashion (excluding Parfum): Duties and taxes will be cleared by the courier and invoiced to you separately, payable at or before delivery.
Parfum Orders: We offer Delivery Duty Paid (DDP) service to selected destinations (including the U.S., GCC countries, most of Europe, Australia, and parts of Asia), with all duties and taxes included in the checkout price. For other eligible destinations, duties and taxes are cleared by the courier and billed separately for payment at or prior to delivery.
Perfume delivery is available only to the countries listed below in "Parfum delivery Countries" section including DDP deliveries.

We are continually adding additional countries to benefit from our seamless shopping experience. Any updates will be reflected on the website during the shopping process.

Tracking

Easily track your shipment from your My Account/Orders dashboard by selecting the respective order. If you haven’t signed up, you can track your shipment by clicking Track Your Order located at the bottom of the website. Enter your order number and email address to access tracking information. Additionally, we will provide regular shipment updates via email.

Parfum Delivery Countries

Parfum delivery is available only to the countries listed below, including DDP countries:

Restricted Countries, Regions or Cities

We deliver worldwide, excluding certain countries and regions where our shipping partners do not deliver due to access restrictions or sanctions. Since it is a dynamic environment, such changes become applicable as and when our shipping partners implement such restrictions and as a result, these may not be reflected in this shipping policy or on our website at the same concurrent time.

As of the date of this policy, below is a list of countries that we are unable to deliver to. Please note, however, that there may be other countries, regions or cities that our partners may be unable to deliver to:

- - Comoros
  - Cuba
  - Falkland Islands
  - Iran
  - Johnston Island
  - Kiribati
  - Mayotte Island
  - Myanmar
  - Nauru
  - Niue
  - North Korea
  - Russia
  - St. Helena
  - St. Pierre and Miquelon
  - Sao Tome and Prinicpe
  - Solomon Islands
  - Somalia
  - Sudan
  - South Sudan
  - Tajikistan
  - Tokelu Islands
  - Tuvalu
  - Wake Islands
  - Central African Republic
  - Equatorial Guinea
  - Guinea-Bissau
  - Sierra Leone
  - Syria
  - Yemen Arab Republic

If in the event that the payment is accepted on our website and for the unfortunate reason that the country/region or city is on the undeliverable list, we will refund the payment either to the Store Credit or to the card from which the transaction was made as per the customer's preference.