On ‘cloudsoma’ Sneakers

Experience our convenient 14-day return policy! To initiate a return, please ensure the item is in its original condition with tags and packaging, adhering to our Returns & Refunds Policy.

Here's how to proceed:

1. By Day 7: Begin the return process by submitting a Return Request Form. Access My Account/Orders, select the respective Order Number, and click on Refund.
2. Anticipate: Expect to receive a return shipping label within 2-3 days.
3. Before Day 14: Ensure the item is shipped back before the 14th day, as returns cannot be accepted beyond this timeframe.

Note: If you haven't signed up, please register by accessing My Account using the same email address used for placing the order. Then follow the above steps to initiate the return process.

After we receive your return, please allow up to 6 days for processing in accordance with our Returns & Refunds Policy.

• Faulty, damaged, or incorrect items: If you receive faulty, damaged, or incorrect items, we will replace them at no extra charge.

• Refund details: Accepted returns are refunded, excluding return shipping and all customs, duties or taxes. Accepted refunds will be issued to the original payment method.